Air Hockey: Puckflare Support
For help with Air Hockey: Puckflare, email the developer directly.
Need help?
Email Daniel at developer@crafterapps.com. Include the app name, your device model, operating-system version, and a clear description of what happened. Include the difficulty tier and what happened. Screenshots are optional; share them only if you are comfortable doing so.
Frequently asked questions
Is two-player free?
No. Casual against the computer is free, with unlimited matches. Arcade, Expert and Local Two-Player come with Lifetime Access, a one-time purchase with no subscription ($9.99 in the US; the App Store shows your local price) that works with Family Sharing.
How are the three difficulty tiers different?
Each tier has fixed limits on how quickly the computer reacts and how fast it moves: Casual reacts in 0.26 seconds, Arcade in 0.16 and Expert in 0.09. No tier speeds up to catch you or lets you win on purpose.
How long is a match?
The first player to 7 goals wins. If the puck gets stuck, it is re-served automatically.
Can two people play on one iPhone?
Yes. Local Two-Player works on iPhone and iPad, with one player at each end of the rink. An iPad on a table gives you more room.
Does Puckflare need the internet?
No. Every mode plays offline. Buying or restoring Lifetime Access, and sending or reading feedback, need a connection.
Are there ads, leaderboards or online matches?
No. There are no ads in any mode, no Game Center and no online play. Your match records stay on your device.
Why does the app on my Home Screen say Rinkglow?
Rinkglow was the game’s working name, and the current version still shows it under the icon and on its menu screen. It is the same game as Air Hockey: Puckflare on the App Store.
How do I restore Lifetime Access?
Open Settings in the game, tap Unlock Lifetime Access, then tap Restore Purchases. Use the same Apple Account that made the purchase.
Before contacting support
- Install the latest available app and operating-system updates.
- Retry the workflow after closing and reopening the app.
Useful links
When you email, include the app version, your device model and OS version, what you expected, and the steps that led to the problem. Share screenshots only if they do not contain information you want to keep private.