iCheckup Support
Need help with iCheckup? Start with the questions below or email support directly.
Frequently asked questions
What does iCheckup check?
iCheckup guides a used iPhone or iPad inspection across device identity, display, cameras, audio, sensors, battery, connectivity, and report details. For Face ID or Touch ID, it reports only whether biometrics are available; it does not test them. Automatic results use public iOS and iPadOS APIs where available.
Can iCheckup certify that a part is genuine?
No. iCheckup does not claim Apple certification, Apple internal diagnostics, or genuine-part verification. Items that iOS does not expose through public APIs are marked as not verifiable by the app.
Why are some checks marked not verifiable?
Some details, such as Parts and Service History, Activation Lock, Find My status, visible cracks, water damage, and battery service history, are not available to third-party apps through public iOS APIs. iCheckup labels those limits clearly instead of pretending to verify them.
Where are my reports stored?
Reports and checkup sessions are stored locally on your device. They are not uploaded to a Crafter Apps server. A report leaves your device only if you choose to share it.
Why does iCheckup ask for camera or microphone access?
Camera access is needed for camera checks, and microphone access is needed for microphone input checks. iCheckup asks only when those checks start and explains the reason before the system permission prompt.
What does iCheckup Lifetime Access unlock?
iCheckup Lifetime Access is an optional one-time purchase for durable proof features, including local PDF export and completed report history. The free checkup still shows diagnostic warnings, failures, unavailable evidence, and the core report.
How do I restore iCheckup Lifetime Access?
iCheckup Lifetime Access is linked to your Apple Account through the App Store. Use the restore purchase action in the app on any supported device signed in with the same Apple Account.
Still need help?
Email developer@crafterapps.com with your iPhone model, iOS version, and a short description of what happened.
When you email, include the app version, your device model and OS version, what you expected, and the steps that led to the problem. Share screenshots only if they do not contain information you want to keep private.