PreviewCraft Support
For help with PreviewCraft, email the developer directly.
Need help?
Email Daniel at developer@crafterapps.com. Include the app name, your device model, operating-system version, and a clear description of what happened. Do not send unreleased app builds, private screen recordings, or export files unless they are necessary and you are comfortable sharing them.
Before contacting support
- Confirm that your device meets the compatibility requirements: Mac running macOS 15 or later. Screen Recording permission is required to capture a window.
- Install the latest available app and operating-system updates.
- Retry the workflow after closing and reopening the app.
Purchases
Lifetime Access is an optional one-time purchase that unlocks unlimited spec-validated exports. There is no subscription. If you previously purchased Lifetime Access, use Restore Purchases with the same Apple Account.
Useful links
When you email, include the app version, your device model and OS version, what you expected, and the steps that led to the problem. Share screenshots only if they do not contain information you want to keep private.