Archive Support
Find answers to common questions below or reach out directly for help with Archive: Document Scanner.
Frequently Asked Questions
How do I scan a document?
Open Archive and tap the scan button. Position your document in the camera view - edges are detected automatically. Tap the shutter or let auto-capture do the work. Add more pages or tap Save when done.
How do I protect a document with Face ID?
Open any document and tap the lock icon. Once locked, the document requires Face ID or Touch ID to view. You can unlock it the same way.
How do I export a document as PDF?
Open the document you want to export and tap the share button. The document will be exported as a PDF that you can share via AirDrop, save to Files, email, or send through any other app.
Where is my data stored?
Archive keeps its document library locally on your device. You choose when to export or share documents; device backups are separate from Archive document sync. In-app feedback and community feedback are currently unavailable. Use developer@crafterapps.com for support. The Privacy Policy explains attempted requests and support handling.
Can I scan multiple pages into one document?
Yes! The scanner supports multi-page documents. After capturing a page, you can add more pages before saving. All pages become part of a single document.
What iOS version do I need?
Archive requires iOS 18 or later. The app is designed to take advantage of modern iOS features and is forward compatible with future iOS versions.
Does the app cost anything?
Archive: Document Scanner is free to download and offers optional Lifetime Access through Apple's in-app purchase system. It is a one-time purchase with no subscription, and Family Sharing is enabled.
How do I restore Lifetime Access?
Open Archive's purchase or Lifetime Access screen and choose Restore Purchases. Purchases are handled by Apple, so use the same Apple Account that made the purchase.
How do I delete a document?
In the document library, swipe left on any document to delete it, or open the document and use the delete option. Deleted documents cannot be recovered.
Still need help?
If you can't find the answer to your question, please contact us at developer@crafterapps.com and we'll get back to you as soon as possible.
When you email, include the app version, your device model and OS version, what you expected, and the steps that led to the problem. Share screenshots only if they do not contain information you want to keep private.