Support
Need help with MathCraft: ThinkFast Math? Start with the FAQs below or email us. Our support team is available Monday-Friday, 9 AM - 6 PM EST, with typical response times of 12-24 hours.
FAQs
How do I restore my Pro purchase?
Open the App → Settings → Restore Purchases. Make sure you’re signed in with the same Apple ID used to buy Pro.
What data do you collect?
None on our servers. Gameplay and analytics are processed on-device. See our Privacy Policy.
Which devices are supported?
iPhone and iPad running iOS/iPadOS 17 or newer.
What is included in the Pro upgrade?
Pro unlocks detailed analytics including activity heatmaps, performance trends, personal records, and insights—all processed on your device only. It's a one-time purchase ($4.99) with Family Sharing support. Parents can control purchases through Screen Time settings.
Is the app safe for children?
Absolutely! MathCraft: ThinkFast Math is designed with child safety as a priority. The app collects zero personal data, requires no account registration, contains no social features, advertisements, or external links. It's COPPA-compliant and rated 4+ by Apple. Parents should supervise in-app purchases and can use Screen Time controls for additional oversight.
How does difficulty adjustment work?
The app starts with easy questions and gradually increases difficulty based on your performance. The timer also adjusts—answering correctly gives you slightly less time for the next question, creating gentle adaptive pressure.
Can I use MathCraft offline?
Absolutely! MathCraft works completely offline. No internet connection is required for gameplay, analytics, or any features.
How do I get a refund?
For billing issues or refunds, use Apple's "Report a Problem" portal at reportaproblem.apple.com. All purchases are handled by Apple according to their refund policies.
Why doesn't the app have accounts or leaderboards?
MathCraft is designed to be completely private and offline. We believe math practice should be personal, stress-free, and without social comparison or data tracking.
How do I contact support?
Email us at support@crafterapps.com and we'll respond within 12-24 hours during business days (Monday-Friday, 9 AM - 6 PM EST). Please include your iOS version and device model for faster assistance.
Contact & Support Hours
Email Support
Primary contact: support@crafterapps.com
Support Hours
- Monday - Friday: 9:00 AM - 6:00 PM EST
- Weekend: Limited support (48-72 hour response)
- Holidays: Extended response times may apply
Response Times
- General inquiries: 12-24 hours
- Technical issues: 24-48 hours
- Billing questions: 12-24 hours (refer to Apple for purchase issues)
System Requirements
MathCraft: ThinkFast Math requires iOS 17.0 or later. Compatible with iPhone and iPad. For best experience, ensure your device is updated to the latest iOS version.
Troubleshooting
Common Issues
- App crashes: Force-close the app and restart. If issues persist, restart your device.
- Performance issues: Ensure your device has iOS 17.0+ and sufficient storage space.
- Purchase problems: Use Apple's "Report a Problem" portal at reportaproblem.apple.com
- Data reset: To reset your progress, delete and reinstall the app.
- Accessibility: Enable VoiceOver in Settings > Accessibility for full screen reader support.
When Contacting Support
Please include the following information for faster assistance:
- iOS version (Settings > General > About)
- Device model (iPhone 12, iPad Pro, etc.)
- App version (visible in Settings screen)
- Detailed description of the issue
- Steps to reproduce the problem
Tip: For App Store billing issues or refunds, use Apple's Report a Problem portal at reportaproblem.apple.com. For family purchase issues, check Family Sharing settings in your Apple ID account.